Account Executive
Atlanta, Ga.
Goals
- Manage marketing consulting, services and execution to help dealerships achieve high profitability through car sales and car service transactions
- 100% Customer Satisfaction
- 100% Active/Launched Services on contracted start date
- Provide 100% insight into campaign performance and investment ROI
Responsibilities
- Manage individual client expectations, while meeting deadlines.
- Manage and provide customer service to assigned clients
- Hold system launch and campaign meetings with dealer personnel to build awareness
- Provide basic reporting and performance measurements to assigned clients
- Fully understand the sales/fulfillment processes for direct mail, email, bdc, and mobile services.
- Become proficient in all internal workflow platforms necessary to execute client campaigns
- Attend daily/weekly standups with execution team(s) to ensure client expectations are met/exceeded
- Field basic technical support calls and concerns
- Ensure delivery of campaigns and alignment with clients specials and messaging
- Work with Project Management team on delivery of campaigns
- Utilize company CRM and Task tracking applications
Skills & Qualifications Required:
- Bachelor’s degree preferred
- 2+ years’ experience in Account Management, Client Success, or related customer-facing position
- Excellent project management and organizational skills
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- Focus on client experience
- High energy, go-getter who takes the initiative to get things done
- Willingness to jump into other roles and tasks as a team player
Preferences; but not requirements:
- Lives in Atlanta Metro or nearby markets and can commute to Buckhead when necessary
- Has experience in the automotive industry
- Well-versed in digital marketing, especially Paid Search, SEO, Facebook and Display Advertising, Email marketing and direct marketing.
Employee Benefits:
- Health: Medical, dental
- Savings: Take advantage of our 401K
- People: Friendly, nice and smart coworkers
- Culture: Friendly, nice and smart coworkers in a new, agency environment
- Location: Work from Buckhead Office 80%. On the road 20%
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