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Manage marketing consulting, services and execution to help dealerships achieve high profitability through car sales and car service transactions
100% Customer Satisfaction
100% Active/Launched Services on contracted start date
Provide 100% insight into campaign performance and investment ROI
Manage individual client expectations, while meeting deadlines.
Manage and provide customer service to assigned clients
Hold system launch and campaign meetings with dealer personnel to build awareness
Provide basic reporting and performance measurements to assigned clients
Fully understand the sales/fulfillment processes for direct mail, email, bdc, and mobile services.
Become proficient in all internal workflow platforms necessary to execute client campaigns
Attend daily/weekly standups with execution team(s) to ensure client expectations are met/exceeded
Field basic technical support calls and concerns
Ensure delivery of campaigns and alignment with clients specials and messaging
Work with Project Management team on delivery of campaigns
Utilize company CRM and Task tracking applications
Skills & Qualifications Required:
Bachelor’s degree preferred
2+ years’ experience in Account Management, Client Success, or related customer-facing position
Excellent project management and organizational skills
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Attention to detail is a must
Focus on client experience
High energy, go-getter who takes the initiative to get things done
Willingness to jump into other roles and tasks as a team player
Preferences; but not requirements:
Lives in Atlanta Metro or nearby markets and can commute to Buckhead when necessary
Has experience in the automotive industry
Well-versed in digital marketing, especially Paid Search, SEO, Facebook and Display Advertising, Email marketing and direct marketing.
Health: Medical, dental
Savings: Take advantage of our 401K
People: Friendly, nice and smart coworkers
Culture: Friendly, nice and smart coworkers in a new, agency environment
Location: Work from Buckhead Office 80%. On the road 20%
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